Delivery & Returns

Delivery

We will process all orders within 1-3 working days.  If you have not heard from us after 3 days please make contact as there may have been a technical problem beyond our control and we would be very disappointed if we missed a special occasion.

ALL deliveries are handled by Royal Mail.  Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.

The UK delivery charge for orders is £2.99 (recorded 2nd class).

The European delivery charge for orders is £5.99 (recorded and signed for).

Please ensure you double check your delivery address.  Orders will be sent to the delivery address that you have submitted on your order form. The Gym and Dance Boutique cannot be held responsible if that delivery address is incorrect..

 

Returns

We hope you will be 100% happy with your purchase.  If you are not, you can return the item back to us for a refund (excluding postage fees).

If your reason for returning your item is due to colour or size please re-order from the website.

We can only accept returns if the following list is adhered to;

  • The items are not hair accessories or tights (for hygiene reasons these are un-refundable)
  • The item must be unused, unworn and in the original packaging with labels still attached.
  • It must be returned with 14 days of receipt (for orders placed in December this is extended until the end of January).
  • As the buyer you are responsible for any postage costs incurred to return the item.
  • Please ensure you obtain proof of posting the item back to us or we will be unable to refund you if the goods do not arrive back with us.

Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the item(s).

All returns should be sent with your packing slip and details of why you are returning the item(s) to the following address (please email us to let us know an item is on its way):

Returns:  The Gym and Dance Boutique
PO Box 167
Knaresborough
North Yorkshire
HG5 5AH